At Innovo Auto, your trust means everything to us. We only collect the information we need to provide you with great service, and we never sell or spam your data. Here's a clear breakdown of what we collect, how we use it, and your privacy rights.
Last Updated: September 26, 2025
TL;DR (Quick Summary)
- We only collect your name, phone number, email, and vehicle details (year, make, and model).
- We use your contact info only for appointments, updates, and invoices (and very rarely for marketing).
- We use your vehicle info to report services to CARFAX.
- We never sell or spam your information.
Information We Collect
- Contact Information: Your name, email address, and phone number. Mobile phone numbers are collected only when voluntarily provided by users.
- Vehicle Information: Year, make, and model of your vehicle.
How We Use Your Information
- To schedule and confirm appointments.
- To send you service updates, invoices, or receipts.
- To report service history to CARFAX.
- (Rarely) to send promotions or special offers.
We do not sell, rent, or trade your information to anyone.
SMS & Mobile Information
Phone numbers are used solely to respond to inquiries, schedule appointments, provide estimates, and conduct service follow-ups. Mobile phone numbers and SMS consent are not sold, shared, rented, licensed, or transferred to third parties or affiliates. SMS vendors act solely as service processors and are prohibited from using mobile data for their own marketing purposes. Message and data rates may apply. Message frequency varies. You may opt out of receiving text messages at any time by replying STOP.
Sharing Your Information
We may share information only when necessary, such as:
- With CARFAX, to report your vehicle's service history.
- With trusted vendors who help us manage scheduling, billing, or communication.
- If required by law or to protect our rights.
Data Retention
We keep your information only as long as needed to provide services and meet legal or reporting requirements.
Your Choices
- Opt out of marketing emails or texts anytime. To opt out of text messages, reply STOP.
- Request to access, correct, or delete your information by contacting us.
Security
We use reasonable safeguards to protect your information, though no system is 100% secure.
Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect their data.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the personal information we collect, use, and disclose.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions (such as legal reporting obligations like CARFAX).
- Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for monetary gain.
- Right to Non-Discrimination: We will not treat you differently if you exercise your privacy rights.
To exercise these rights, please contact us at support@innovoauto.com or 628-212-2001.
Updates to This Policy
We may update this Privacy Policy occasionally. Any updates will be posted here with a new "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: