Privacy Policy

TL;DR (Quick Summary)

• We only collect your name, phone number, email, and vehicle details (year, make, and model).
• We use your contact info only for appointments, updates, and invoices (and very rarely for marketing).
• We use your vehicle info to report services to CARFAX.
• We never sell or spam your information.

Information We Collect

• Contact Information: Your name, email address, and phone number.
• Vehicle Information: Year, make, and model of your vehicle.

How We Use Your Information

• To schedule and confirm appointments.
• To send you service updates, invoices, or receipts.
• To report service history to CARFAX.
• (Rarely) to send promotions or special offers.

We do not sell, rent, or trade your information to anyone.

Sharing Your Information

We may share information only when necessary, such as:

• With CARFAX, to report your vehicle's service history.
• With trusted vendors who help us manage scheduling, billing, or communication.
• If required by law or to protect our rights.

Data Retention

We keep your information only as long as needed to provide services and meet legal or reporting requirements.

Your Choices

• Opt out of marketing emails or texts anytime.
• Request to access, correct, or delete your information by contacting us.

Security

We use reasonable safeguards to protect your information, though no system is 100% secure.

Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect their data.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the personal information we collect, use, and disclose.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions (such as legal reporting obligations like CARFAX).
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for monetary gain.
• Right to Non-Discrimination: We will not treat you differently if you exercise your privacy rights.

To exercise these rights, please contact us at support@innovoauto.com or 628-212-2001.

Updates to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted here with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: